*** COVID-19 Update: We are open and here to help. Click here to learn more about our response to COVID-19.***
We are here and able to help you if your appliance is in need of repair.
The service professionals at Diamond Factory Service are listed as providing an “Essential Service” by the U.S. Department of Homeland Security. Household appliances are a key component in maintaining a healthy, clean household. Maintenance and repair of these appliances is considered an essential service and permitted to operate during the current CoVID-19 “Shelter/Safer in Place’ orders.
We are also closely following CDC guidelines and local events as they occur within the markets we operate in to determine how to provide you with the service you are in need of. We have directed our technicians on the rules we follow to provide you with this service, without causing undue risk to our customers or employees. You can expect your technician to advise you that we will need access to your appliance, with no adult, child or pet within 10’ of us entering your home or repairing your appliance. No service will be provided if the conditions are not sanitary, someone in the home is ill, or if our social distance rule cannot be followed.
We will continue to monitor the situation and adapt to what is called for based upon the changing conditions.
Our employees, as well as the customers we assist appreciate your willingness to support us through these times.
Thank you for cooperation and understanding.
Refrigerators, Freezers, Washers, Dryers, Ranges, Stoves, Dishwashers, Microwaves and Garbage Disposers
Do you have any of these common problems?
Get half of your estimate fee back in the form of an In-Store Credit. Click for details.
We’ve been repairing appliances for over 40 years.
We complete more repairs on the first trip than our competitors do. Learn more.
We stand by our parts & service.
No one has as many parts on hand. Learn more.
Schedule online today.
We are locally owned and operated! Wisconsin born & bred.
Diamond Factory Service is a locally owned business that was formed in 2014 when an area retailer exited southern Wisconsin. We provide appliance repairs in the Greater Milwaukee Area, north to Port Washington, south to Kenosha/Racine, and west out past Oconomowoc. We provide in home appliance repairs on washers, dryers, refrigerators, ranges, dishwashers, cooktops, wall-ovens and microwaves. We support the following brands, both in and out of warranty: Whirlpool, JennAir, Maytag, KitchenAid, Amana, Maytag, Ikea and Estate. We also work on several other brands out of the manufacturer’s warranty; for example, GE, Frigidaire and Bosch.
Our employees have literally grown up where we run our business. We raised our children in the various towns and cities surrounding Milwaukee, and we’ve nearly all been to more than a few Brewers or Bucks games, a concert at the Bradley Center, the Wisconsin State Fair and who could overlook Summerfest, the greatest lakeside music event in the country.
As a business, we are strategically partnered with most area retailers, including Furniture & Appliance Mart, Home Depot, Grand, Lowes, and Nonns to name just a few. DFS North is also strategically partnered with Whirlpool allowing us to provide unmatched expertise. This exclusive relationship with Whirlpool and their family of brands, provides us with private training sessions throughout the year, and solutions to certain problems that no other servicer in the State of Wisconsin has access to. The Whirlpool family of brands we provide in and out of warranty repair support for include: Whirlpool, KitchenAid, JennAir, Amana, Maytag, Roper, Estate and Ikea products. As a result of this relationship, DFS North is the largest provider of Whirlpool family branded products in the State of Wisconsin.
Diamond is a locally owned and operated business, but it is also connected with a larger appliance repair business servicing several Midwest states. The Diamond business is led by three individuals that have over 75 years in the appliance repair field, managing customer service, improving business processes and building great customer solutions.
When considering who to have repair your appliance, there is a difference. Here are a few questions to consider:
Thank you for taking the time to learn more about us. We believe it is our people that set us apart. Add our brand authorizations, systems and our extensive on hand parts inventory and we hope you conclude we are the right servicer for you.
We would appreciate your giving us the opportunity to help you resolve whatever is wrong with your appliance.
What types of appliances do you service?
We service all types of major home appliances including but not limited to, Freezers, Cooktops, Washers, Dryers, Dishwashers, Disposals, Refrigerators, Ovens and Ranges.
What appliance brands do you repair?
We fix Amana, Bosch, Estate, Frigidaire, JennAire, Roper, General Electric, KitchenAid, Maytag, Gladiator, and repair Whirlpool appliances in Milwaukee.
How will I know when you will arrive?
We realize interrupting your day to have your appliance repaired isn’t what most of us dream of doing. To help minimize the disruption, all of our appointments are scheduled with a three hour time window; e.g., 10:00-1:00, 12:00-3:00, etc. We will contact in the afternoon one business day prior to your appointment to estimate when we plan to arrive to service your appliance. If you would like, we can also call you 15-30 minutes prior to arriving.
How do you charge for repairs?
A covered manufacturer warranty repair is provided at no charge, per the terms of your product’s manufacturer warranty. In warranty repairs do not include customer education, or other repairs not covered by the manufacture’s warranty, such as physical damage. Out of Warranty repairs are broken into 3 categories: 1) Trip and Diagnosis, 2) Repair Labor and 3) Parts. Trip and Diagnosis includes our technician visiting your home, reviewing what is needed to repair your appliance and a written estimate of the work required for your appliance. Trip, Diagnosis and Labor are one time charges, regardless of how many trips we may need to make to repair your appliance.
How do I know if my appliance is worth repairing?
We can help by giving the unit a full diagnostic check to see if your appliance is worth the repair. Our technicians have years of field experience and will let you know if the cost of the repair is a better value than replacing the unit. If you choose not to have any repair work done, or the unit is not repairable, you would be responsible for just the Trip and Diagnostic fee. And be sure to ask us about our Trade Partner programs for products not worth repair too.
Why is it important for me to be home during the repair?
With the exception of apartments or commercial settings, we cannot send our technicians out to a home without a person being there during the repair. Invariably there are questions that someone needs to be on location to help us with. Please contact us to set up a more convenient date/time if this is the case.
Can I be billed for my repair?
As a general rule, payment for the repair provided is due when the technician completes the repair. We accept checks or charge-cards, and will email you a receipt showing what was done, and any relevant charges. We only set up billing accounts, NON-C.O.D accounts, with customers with specific history with our company and whose credit application has been approved by our accounting department. Some exceptions do apply, so please contact our office and any one of our friendly office staff will be able to help you with further information.
Will my appliance be fixed the same day?
At DFS North all repairs are reviewed by a senior technician prior to our technician visiting your home. We literally have thousands of parts in stock to draw off of. Based upon your make and model, we’ll do our best to get your repair completed on the first trip. However, if we don’t succeed, there is no additional cost to you for our having to return. Any second trips required include no additional trip or labor charge.
Is appliance repair expensive?
The cost to repair your refrigerator, dishwasher, or other home appliance depends on a number of factors. First, what needs to be repaired and how long will the repair take? What types of parts are needed to complete the repair and do we stock them in house? Do we need to make multiple trips out to repair your appliance? What other damage was caused when your appliance malfunctioned? (Example: a leaking appliance may have caused water damage to flooring around your appliance – this is not something we would address but you may need to pay someone else to fix an issue like this).
In many cases, repairing your appliance with Diamond Appliance Milwaukee is more cost-effective than purchasing a new replacement. We also find that the majority of appliance repairs are fairly simple and quick fixes. At Diamond, we offer one of the best values around because we repair more appliances on the first trip than many of our competitors and stock thousands of parts in house.
If you’re in need of washer/dryer repair, refrigerator or freezer repair, or help with another home appliance in the Milwaukee area, give us a call today.
Do you need to order parts to repair my appliance?
Probably not! One of the best reasons to work with Diamond Appliance Milwaukee is our enormous parts inventory. We stock parts for all types of home appliances from the most common brands on the market, including Amana, Whirlpool, GE, Estate, Maytag, Roper, Jenn-Air, KitchenAid, and Frigidaire. This means that we can equip our technicians with the parts they will need before their first visit, making it far more likely we can complete your microwave repair, dishwasher repair, refrigerator repair, or other appliance repair then and there.
When we do need to order a part, we source from local manufacturers and distributors first so we can get the part in our hands and into your appliance as soon as possible. The last thing you need is to wait around for refrigerator repair or oven repair – with Diamond, you won’t have to!
Refrigerators
Is your refrigerator not cooling, or is it freezing items that shouldn’t be frozen? Do you have water leaking, an icemaker not working, frost build up, or it is just making more noise than it used to? Is your paddle broken off for the water or ice dispenser? Or do you just want to stay ahead of the game and have your refrigerator’s cooling system cleaned annually? We’ve seen just about anything that can go wrong, and know how to get your refrigerator operating like it should again. A refrigerator is essential – don’t wait around for refrigerator repair. At Diamond, we provide expert refrigerator and freezer repair in Milwaukee on brands like Maytag, Jenn-AIr, KitchenAid, Amana, and more.
Washers
Washer just not cleaning like it used to? Is the hot or cold water not flowing into your washer, clothes wetter than they should be when the spinning cycle is done? Agitator not working? Or perhaps your washer won’t turn on, the water won’t drain out, or you are getting an error code? These are just some of washer related problems we know how to take care of. At Diamond Factory Appliance, we provide the best washing machine repair in Milwaukee. Proudly servicing brands including GE, Frigidaire, Estate, Amana, and more.
Dryers
Your dryer won’t turn on, won’t heat, or is taking too long to dry? Is it making a rhythmic thumping noise, or is the door not closing properly? Perhaps a knob is broken off, or are you getting an error code in your dryer display? We solve these types of problems nearly every day. Don’t go another day waiting for dryer repair in Milwaukee; call Diamond Milwaukee with help on these brands: Amana, Frigidaire, GE, Maytag, Roper, and more.
Ranges / Wall Ovens
Is your cooktop not heating or only getting warm? Does your oven take too long to reach the set temperature, or is unable to reach set temperature? Gas burner won’t light? Oven won’t self clean? Broken or cracked glass in the door or cooktop? No power? These and just some of the types of problems we resolve nearly every day for our customers. When you need oven repair in Milwaukee, schedule your service with Diamond for these brands: Maytag, Jenn-Air, KitchenAid, GE, Frigidaire, Estate, or Amana.
Dishwashers
Is your dishwasher not cleaning dishes like it used to? Is the water not draining from the dishwasher basin, or worse, water leaking onto the floor? Upper rack not operating like it should, soap dispenser not opening? We can help minimize the frustration and dishpan hands, by providing timely and effective repair service. Dishwashers break, but that doesn’t mean you should wait around for dishwasher repair. At Diamond Appliance, we provide dishwasher repair in Milwaukee on Amana, Estate, GE, and other brands.
Microwaves
Does your microwave turn on, but won’t heat? Your microwave has no power or the touchpad is inoperable. Turntable won’t turn? The fan doesn’t work, or has become really noisy? The lights no longer operate, or you simply want to have a new unit installed? It is amazing how much we’ve come to use this devise in our kitchen, which becomes quickly apparent when it stops working. We can get you back up and running quickly. At Diamond Appliance, we offer expert microwave repair in Milwaukee on most major brands, including Maytag, KitchenAid, GE, Frigidaire, and more.
